When will I receive my order?
Your order will be placed 48hours after the order confirmation.
Can I cancel my order?
After the order confirmation email, you can't cancel your order.
What is the conditions of the items sold on the website?
All the products on estherarchives.com are in a good or perfect conditions, the sélection is rigorously selected in accordance with the quality charter of the house. no part is selected if it does not comply with the quality assurance that we deliver to our customers.
What are the delivery methods?
Deliveries in France are covered by Colissimo, for worldwide deliveries are covered by Fedex.
What is the delivery delay?
We process orders from Monday to Friday from 9am to 5pm. the delivery time depends on the provider selected during the finalization of the order, you will be informed when finalizing your purchase.
How much are the shipping fees?
Shipping costs are calculated automatically in your cart.
Is it possible to track my order?
Once your package is shipped, you will receive a link by e-mail allowing you to track the delivery of your package on the carrier's website. this tracking number is also visible on your Esther Archives account.
Is the payment secured?
Whether Paypal, or directly with your credit card Visa or Mastercard, payment on our site is 100% secure. all information exchanged to process the payment is encrypted using ssl. this data can not be detected, intercepted or used by third parties. they are also not stored on our computer systems.